Why are parts of my recorded walk missing?

There may be several reasons your walk is missing parts:

1. The Collar hasn’t uploaded all of the walk data

To ensure all data is uploaded from the Collar to your app, you must first be in a Safe Zone. Next:

1. Open the Averia app and tap on the Collar button on your dashboard. When the About Collar menu appears, check the Occupied Space section to see if there is any space occupied.
2. To free up any occupied space, ensure your phone has Bluetooth turned on.
3. Make sure your phone has Internet access, then gently shake the Collar to wake it up.
4. Stay connected with the Collar for a few minutes*—don't let it fall asleep.
5. After a few minutes, check the Occupied Space section again to see if your occupied space has reached 0%.
6. Once the occupied space reaches 0% on your dashboard, tap on the Walks button and you will see all of your missing recorded walks displayed.

 *In the event that all or a large percentage of your occupied space has been taken up, uploading may take longer than a few minutes.

2. The Collar battery is critically low

Walks stop recording if the Collar battery is less than 6%. For this reason, it is recommended that you always keep a spare battery on hand and swap it in if you receive a low battery alert while on a walk.

3. The Collar's current status doesn’t support walk recording

Walk recording is supported in most statuses and modes, except when the Collar is in the Safe Zone or when Energy Saving mode has been enabled.  

4. There was a problem finding a GPS satellite

This case is rare, but can lead to partial data loss. If the problem persists, please contact our support team at [e-mail] or send us a chat message in your Averia app.